I. JOB DESCRIPTION

Department: Customer Service

Location: Durham

Reports to: Manager

II. STATEMENT OF PURPOSE

Perform daily customer service functions.

III. RESPONSIBILITY FOR WORK OF OTHERS

None

IV. BUSINESS COMMUNICATION

Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.

V. SUPERVISION REQUIRED

Daily

1. EDUCATION REQUIRED

High School graduate with additional training in computer science or one year equivalent work experience.

• TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED

Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management. Demonstrated website navigation skills, especially Excel.

VIII. EXPERIENCE REQUIRED

Two years experience in a related field, preferably within a retail, customer service, or office environment.

IX. TRAVEL REQUIRED

None

1. SPECIFIC DUTIES AND RESPONSIBILITIES

• Processing incoming orders for the department and respond to customer requests and/or complaints.
• Maintaining customer database ensuring information is current. Enter new customers into system.
• Track and issue credits for customer returns.
• Promote website to potential customers calling in.
• Research web for descriptions and photos or products we sell.
• Assist the team with projects.
• Other duties as assigned.

1. PHYSICAL DEMANDS

While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands. 

XII. WORK ENVIRONMENT

The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.